I finally joined Yelp today, but only to make sure I spread the word about the extremely poor customer service at the PetSmart in Mountain View, Calif. I've speculated it might be possible to cheat the social media system but, today, I am grateful for online word-of-mouth channels.
Remember that famous adage, "Hell hath no fury like a woman scorned"? William Congreve may have been referring to a woman rejected in love, but if you're lacking customer love: Watch out!
It's no secret you can expect poor customer service at stores like Walmart, but the trade-off is fabulously low prices. You prepare yourself to be shoved around, to sort through disheveled merchandise and to wait in painfully long lines. Then, you smile at how much money you've saved on your shopping trip and chalk it all up to sacrificing comfort for your pocketbook. Unfortunately, at PetSmart, there is no bright side. If you want the gory details, feel free to check out my scathing review here.
I've used Yelp various times to search for a new restaurant or beauty salon. I'm starting to think I might try avoiding heartache by checking Yelp first every time I want to try a new business. I promise, my next review will be a positive happy one.
As it turns out, multiple people have given PetSmart poor reviews. I wish I had the advance warning. I'm not typically an angry person, but a little customer service – doesn't even have to be good, excellent or stellar service – is not too much to expect from any self-respecting business, right?